Return Policy

Our preferred partner company, Ublish, LLC, manages return requests for Individual Direct/Student Sales.

Digital Products

Customers will receive a full refund on their purchase of Digital Products if the return request is received within 14 days of purchase. This includes digital products purchased as an access code, online courses, eBook, or other digital product subscriptions. Refunds of digital products are limited to one time per course, per term. To obtain a refund, you must fill out a support ticket with your order information on the Support Helpdesk: https://support.cambridgepub.com/support/tickets/new.

Physical Products / Printed Books

To obtain a refund, you must fill out a support ticket with your order information on the Support Helpdesk: https://support.cambridgepub.com/support/tickets/new.

Returns:

  • These sales will receive a full refund on the purchase price and any applicable taxes, if eligible.
  • There is not a restocking fee.
  • Ublish, LLC does not refund shipping costs.

Requirements:

  • The product was purchased directly from Cambridge Business Publishers.
  • Returns must be in saleable condition, in their unbroken, original shrink-wrap unless there is a manufacturer material defect.
  • We will not accept products that have been opened, used, altered, or re-wrapped for return or exchange.
  • Return requests must be made within 21 days of the original purchase date.
  • Returns must be received within 7 days of your approved request.

Tracking Information:

  • Returns must reference the original order number(s).
  • Returns should be shipped prepaid by traceable means; provide us the tracking number from your shipping carrier.
  • We are not responsible for books lost in route to us.
  • Defective products must have prior authorization and follow the return instructions given.

NOT ACCEPTED:

  • Damaged or defective products received without prior authorization (including those damaged in transit).
  • Products received that were complimentary copies to professors or aides.
  • Opened, unsealed books, or re-wrapped books.
  • Used books.
  • Unauthorized returns.
  • Anything received that does not follow the outlined policy.
  • Unacceptable returns may be returned at the customer’s expense.

Direct / Student Returns Address:

Ublish, LLC
Cambridge Business Publishers Returns
4 N. 3rd Street
Saint Charles, IL 60174

Physical Products

Permission is NOT required for returns that satisfy ALL of the following conditions:

  • Books were directly purchased from Cambridge Business Publishers.
  • Books are in saleable condition.
  • Books, as well as bundles, are in their original, unbroken shrink-wrap.
  • Books are received within 6 months of the invoice date.
  • Books must be shipped prepaid by traceable means.
  • Books are accompanied by a packing slip that indicates the title and quantity being returned.
  • Books are packed in boxes that weigh less than, or equal to, 50 lbs.
  • Books are packed in boxes that pass 200 lbs. test for small boxes or 257 lbs. test for large boxes.
  • Product is packed with sufficient and appropriate packing material. DO NOT use packing peanuts.

The following policies will ALSO apply (if applicable):

  • Custom-published titles carry a return limit of 10% of the quantity ordered.
  • Prior authorization is required for defective product returns and exchanges.
  • Damaged products that are received by the customer may be returned, or replaced, ONLY if authorization is requested within 5 business days of shipment delivery.
  • Returns delivered to an incorrect address will be charged a 25% restocking fee.

We WILL NOT accept, and will return to the customer, at the customer's expense, the following:

  • Open, unsealed, re-wrapped, or used books. All books returned must have our “No Return if Unwrapped’ sticker still on them.
  • Damaged books returned without prior authorization (including those damaged in transit).
  • Books given as complimentary copies to professors.
  • Unauthorized returns received beyond 6 months of invoice date.
  • Anything received that does not follow the outlined policy.

All accepted returns will be refunded in the form of a check, regardless of how the purchase was made.
Refunds for returns will ONLY be issued if the customer account is current.

PLEASE NOTE NEW RETURN ADDRESS:

Cambridge Business Publishers
2427 Bond Street
University Park, IL 60484
Support