Our preferred partner company, Ublish, LLC, manages return requests for Individual Direct/Student Sales.
Customers will receive a full refund on their purchase of Digital Products if the return request is received within 14 days of purchase. This includes digital products purchased as an access code, online courses, eBook, or other digital product subscriptions. Refunds of digital products are limited to one time per course, per term. To obtain a refund, you must fill out a support ticket with your order information on the Support Helpdesk: https://support.cambridgepub.com/support/tickets/new.
Physical Products / Printed Books
To obtain a refund, you must fill out a support ticket with your order information on the Support Helpdesk: https://support.cambridgepub.com/support/tickets/new.
Direct / Student Returns Address:Ublish, LLC
Permission is NOT required for returns that satisfy ALL of the following conditions:
The following policies will ALSO apply (if applicable):
All accepted returns will be refunded in the form of a check, regardless of how the purchase was made.
Refunds for returns will ONLY be issued if the customer account is current.
PLEASE NOTE NEW RETURN ADDRESS:Cambridge Business Publishers