Bookstore Terms

Return Policy

Permission is NOT required for returns that satisfy ALL of the following conditions:

  • Books were directly purchased from Cambridge Business Publishers.
  • Books are in saleable condition.
  • Books, as well as bundles, are in their original, unbroken shrink-wrap.
  • Books are received within 6 months of the invoice date.
  • Books must be shipped prepaid by traceable means.
  • Books are accompanied by a packing slip that indicates the title and quantity being returned.
  • Books are packed in boxes that weigh less than, or equal to, 50 lbs.
  • Books are packed in boxes that pass 200 lbs. test for small boxes or 257 lbs. test for large boxes.
  • Product is packed with sufficient and appropriate packing material. DO NOT use packing peanuts.

The following policies will ALSO apply (if applicable):

  • Custom-published titles carry a return limit of 10% of the quantity ordered.
  • Prior authorization is required for defective product returns and exchanges.
  • Damaged products that are received by the customer may be returned, or replaced, ONLY if authorization is requested within 5 business days of shipment delivery.
  • Returns delivered to an incorrect address will be charged a 25% restocking fee.

We WILL NOT accept, and will return to the customer, at the customer's expense, the following:

  • Open, unsealed, re-wrapped, or used books. All books returned must have our “No Return if Unwrapped’ sticker still on them.
  • Damaged books returned without prior authorization (including those damaged in transit).
  • Books given as complimentary copies to professors.
  • Unauthorized returns received beyond 6 months of invoice date.
  • Anything received that does not follow the outlined policy.

All accepted returns will be refunded in the form of a check, regardless of how the purchase was made. Refunds for returns will ONLY be issued if the customer account is current.


Cambridge Business Publishers
2427 Bond Street
University Park, IL 60484