Bookstore Terms

Return Policy

Permission is NOT required for returns that satisfy ALL of the following conditions:

• Books were directly purchased from Cambridge Business Publishers.
• Books are in saleable condition.
• Books, as well as bundles, are in their original, unbroken shrink-wrap.
• Books are received within 6 months of the invoice date.
• Books must be shipped prepaid by traceable means.
• Books are accompanied by a packing slip that indicates the title and quantity being returned.
• Books are packed in boxes that weigh less than, or equal to, 50 lbs.
• Books are packed in boxes that pass 200 lbs. test for small boxes or 257 lbs. test for large boxes.
• Product is packed with sufficient and appropriate packing material. DO NOT use packing peanuts.

The following policies will ALSO apply (if applicable):

• Custom-published titles carry a return limit of 10% of the quantity ordered.
• Prior authorization is required for defective product returns and exchanges.
• Damaged products that are received by the customer may be returned, or replaced, ONLY if authorization is requested within 5 business days of shipment delivery.
• Returns delivered to an incorrect address will be charged a 25% restocking fee.

We WILL NOT accept, and will return to the customer, at the customer's expense, the following:

• Open, unsealed, re-wrapped, or used books. All books returned must have our “No Return if Unwrapped’ sticker still on them.
• Damaged books returned without prior authorization (including those damaged in transit).
• Books given as complimentary copies to professors.
• Unauthorized returns received beyond 6 months of invoice date.
• Anything received that does not follow the outlined policy.

All accepted returns will be refunded in the form of a check, regardless of how the purchase was made. Refunds for returns will ONLY be issued if the customer account is current.